Service Coordinator

As a key member of the Divisional management structure, you will play an important role in the day-to-day leadership and operational management of the Medical Administration team. Working closely with Divisional management, you will ensure the team is effectively managed, responsive to service needs, and aligned with Divisional and organisational priorities.

You will be responsible for monitoring and reviewing performance against key performance indicators, taking proactive steps to prioritise workloads, supervise staff, and ensure administrative services are delivered effectively within available resources. You will work closely with Divisional colleagues to identify pressures, address performance issues and support improvements in the delivery of Medical Administration services.

In this role, you will provide line management, leadership and ongoing development support to Medical Secretaries, Medical Support Secretaries and Administrative staff within the Division, fostering a positive, supportive and high-performing team environment.

Working both independently and collaboratively, you will develop strong working relationships with Divisional management, clinical teams and other key stakeholders. You will communicate complex information effectively, secure agreement where required, promote cooperation and support continuous improvement across the Division.

Main duties of the job

Supervise and provide day-to-day management of Medical Secretaries, Medical Support Secretaries and Administrative Support staff within the Division.

Prioritise and delegate workloads to support achievement of service and Divisional KPIs, ensuring staff have the appropriate skills and competence.

Monitor outstanding dictation on Dit3, reviewing productivity and performance and producing reports as required.

Support workforce planning, administrative cover, recruitment and supervision of staff, including insourcing staff where applicable.

Work closely with Divisional management and clinical teams to ensure Medical Administration services respond effectively to operational pressures and Divisional priorities.

Support service improvement initiatives and the effective management of resources within agreed financial constraints.

Maintain effective communication with Medical Administration staff, ensuring teams are informed of relevant organisational and Divisional developments.

Act as a key link between the Medical Administration workforce and Divisional management, supporting clear accountability and the successful delivery of the Divisional Medical Administration model.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.