Service Coordinator

Reporting directly to the Service Manager, the role will ideally suit someone who has relevant previous experience and is looking to join a growing business that can offer job stability and development.

Working in our Service Department, you will provide support to a dedicated and busy in-house service team that undertakes preventative maintenance and repairs to our customers' analysers and our own rental analysers. You will also provide day-to-day support to the Lead Service Coordinator, helping to ensure the smooth and efficient running of the Service Department.

Your duties will include liaising with customers and couriers to arrange collection and return of equipment for repair or on-loan; ensuring that all service agreement records within our customer database are accurate; administer and develop the service agreements renewal process. You will act as first point of contact for customers wanting to arrange a service, repair or asking for a progress update. You will also ensure that all rental equipment is serviced as appropriate.

This role requires applicants to be able to handle a high and varied workload with efficiency and accuracy, both over the phone and via e-mail. You must be highly organised and be able to work in a busy environment.

Woodley Equipment Company Ltd, a market leading supplier of specialist laboratory equipment, diagnostic and critical care products to the veterinary industry worldwide, has an exciting opportunity for a Service Coordinator.