Service Coordinator

We are seeking a Service Co-Ordinator to act as the first point of contact for client requests, ensuring all calls and enquiries are accurately logged, processed and translated into effective engineering or FM solutions.

This role is central to delivering a responsive, professional service that meets contractual requirements and client expectations., We are looking for someone who can confidently manage incoming enquiries, shared mailboxes and work orders, while building strong working relationships with clients, engineers, subcontractors and internal service teams.

Clear communication, attention to detail and timely escalation are key to success in this role.

Key Responsibilities

Receive, log and process client and helpdesk requests in line with contractual requirements.

Accurately translate client issues into FM/engineering actions and allocate them to the correct resource.

Monitor shared mailboxes and respond to enquiries within agreed timeframes.

Manage work orders through CAFM systems such as Maximo.

Liaise with subcontractors to arrange attendance and manage updates.

Maintain accurate documentation and records across all systems.

Provide administrative support to the wider service delivery team.

Escalate delays, risks or issues to management when necessary.

Deliver a professional and articulate subcontractor dispatch service at all times.

Previous experience in a customer service, helpdesk or administrative role.

Confident and professional call-handling skills.

Strong IT literacy, including Microsoft Excel and Word.

Excellent communication and relationship-building skills.

High attention to detail with strong organisational and planning abilities.

A flexible, solutions-focused attitude with the ability to work effectively in a fast-paced environment.

A collaborative team player comfortable supporting multiple stakeholders., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.