Service Coordinator

We are seeking a proactive and resilient Service Coordinator to join a fast-paced service delivery environment, supporting the effective coordination of cleaning operations across Banking and O&P sectors.

This role requires someone who can hit the ground running, manage a high volume of requests, and remain focused on ensuring Service Level Agreements (SLAs) are consistently met., We are looking for an individual who thrives under pressure, is confident managing multiple priorities, and communicates clearly and professionally.

Working within a small, experienced team, the Service Coordinator plays a key role in reducing operational risk, supporting colleagues, and contributing positively to ISS's service delivery reputation.

Key Responsibilities

Allocate and coordinate work across cleaning teams within the Banking and O&P sectors

Manage reactive service requests by logging, accepting, and routing tasks accurately

Oversee planned works, client queries, and Out of Office responses

Process and prioritise a high volume of emails (circa 500-600 per day) efficiently

Allocate jobs appropriately to in-house field cleaners or subcontractors

Update clients clearly and accurately on actions taken and job progress

Handle telephone and email enquiries in line with agreed processes and SLAs

Take ownership of queries to ensure effective and timely resolution

Experience in a similar role managing tickets, queries, or high-volume inboxes

Confident using systems and navigating computer-based workflows

Strong organisational and prioritisation skills

Spreadsheet / Excel knowledge is beneficial

Experience gained through temporary or agency roles will be considered

Able to work in a fast paced environment, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.