Service Coordinator

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.We're looking for a Service Coordinator who will play a key role in supporting service delivery by acting as a central point of contact for customers, engineers, and internal stakeholders, ensuring breakdowns, service visits, and quoted works are delivered efficiently and accurately.

Role Responsibilities:
-Act as the primary responder for the Service Line as part of the call pick-up group.

-Liaise with customers regarding breakdowns, service contract visits, and quoted works for your allocated geographical territory and account customers.

-Confirm with site or Service Engineers that parts required for quoted works, breakdowns, and service visits have been delivered.

-Work closely with the Regional Service Manager to programme breakdowns, service contract visits, and quoted works, including updating the Service Schedule.

-Liaise with Service Engineers to book site visits and act as the interface between customers and engineers before and after site attendance.

-Process daily invoicing of site reports for breakdowns, service contract visits, and quoted works.

-Deputise for other Service Coordinators during busy periods, sickness, or holidays as required.

-Obtain order numbers for spares fitted during service contract visits and raise invoices accordingly.

-Update BMS site asset records and service kits following changes to customer equipment.

-Enter service contracts for allocated territories and account customers onto the BMS system.

-Enter service quotations onto the BMS system alongside other Service Coordinators.

-Provide administrative support to Service Engineers both in the office and for on-site requirements.

-Place urgent supplier orders and support the Service Logistics Manager with single-line supplier orders where required.

-Manage all administration for allocated key account customers.

-Undertake general office duties including answering phones, photocopying, filing, faxing, and placing orders.

Required Qualifications:Applicants must meet the below defined requirements for the role.

-Strong organisational and administrative skills with high attention to detail.

-Excellent communication skills with confidence liaising with customers and internal stakeholders.

-Ability to manage multiple priorities in a fast-paced service environment.

-Competent IT skills and confidence working with systems such as BMS (or similar).

-Experience in service coordination, scheduling, customer service, or engineering support environments (desirable).

#MISCM

Join Mitie - the future of high-performing places.ROLE: Service CoordinatorLOCATION: Chesterfield

Opportunity to work within a collaborative and supportive service delivery team.

-Career development and progression within Mitie.

-Access to Mitie's flexible benefits platform, including lifestyle, wellbeing, and financial benefits.

Key Working Relationships
-Customers

-Senior Service Coordinator

-Regional Service Manager

-Service Manager

-Service Engineers

-Operations Team

-Sales Team

-Directors

-Company Accountant

-Suppliers

There's a place for you at Mitie - join us today!