Service Contract Support

Better places, thriving communities ROLE: Service Desk / Help Desk Co-ordinator HOURS: TBC LOCATION: TBC At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Desk / Help Desk Co-ordinator who will support the Service Desk team and act as a pivotal role in delivering an excellent facilities management service. Role Responsibilities

• Act as the first line of contact for all Service Desk calls and emails, delivering excellent customer service at all times.
• Log, raise, prioritise and schedule reactive, remedial and PPM work orders in the CAFM systems (Maximo/Evolution) in line with SFG20 and contractual requirements.
• Liaise with subcontractors, site engineers, TSMs and FMs to agree attendance, monitor delivery and ensure compliance with client SLAs and KPIs.
• Maintain and update asset data, job status, condition records and attach all relevant documentation to Work Orders to ensure full visibility and audit readiness.
• Support Help Desk Manager, TSM and FM teams with general administration, reporting, month-end activities and ad hoc contract management requirements.
Required Qualifications: Applicants must meet the below defined requirements for the role. (3-5 Points)
• Previous experience in Building Services or Facilities Management within a Help Desk or Co-ordinator role.
• Strong organisational and time management skills, with the ability to multitask and work under pressure.
• High standard of literacy and numeracy with a strong focus on SLA and KPI delivery.
• Good working knowledge of Microsoft Excel, Word and PowerPoint, with experience of SharePoint or similar systems.
• Excellent communication skills, a professional "can do" attitude and strong attention to detail.
What's in it for you?
• A pivotal role supporting the successful delivery of a high-profile FM contract.
• The opportunity to work within Mitie's Excel, Inspire and Challenge values and behaviours.
• A supportive environment focused on continuous improvement, development and collaboration.
  
  Applicants must meet the below defined requirements for the role. (3-5 Points)
• Previous experience in Building Services or Facilities Management within a Help Desk or Co-ordinator role.
• Strong organisational and time management skills, with the ability to multitask and work under pressure.
• High standard of literacy and numeracy with a strong focus on SLA and KPI delivery.
• Good working knowledge of Microsoft Excel, Word and PowerPoint, with experience of SharePoint or similar systems.
• Excellent communication skills, a professional "can do" attitude and strong attention to detail.
What's in it for you?
• A pivotal role supporting the successful delivery of a high-profile FM contract.
• The opportunity to work within Mitie's Excel, Inspire and Challenge values and behaviours.
• A supportive environment focused on continuous improvement, development and collaboration.