Service Charge Officer

We are looking for a customer-focused and detail-oriented Service Charge Officer to join our Service Charge Team. You will ensure service charges are calculated accurately, communicated clearly and managed efficiently, while providing excellent customer service to our leaseholders and residents. What you'll be doing

• Produce accurate service charge statements, including estimates and actuals
• Manage service charge enquiries providing clear, timely and customer-focused responses
• Prepare clear and easy-to-understand service charge breakdowns and explanations
• Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
• Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
• Monitor service charge spend against budgets, investigating and resolving over- or under-spends
• Proactively identify trends, recurring issues and service failures, sharing insights and lessons learned with managers
• Investigate service charge queries thoroughly, ensuring invoices and costs are correctly coded and evidenced
• Maintain accurate system data, identifying and resolving data issues to prevent reoccurrence
  
  You'll bring a strong customer focus alongside a good understanding of service charges, financial data and leasehold services.
• Experience working with service charges, leasehold services or a similar customer-focused financial role
• Strong numerical and analytical skills, with attention to detail
• Ability to explain service charges clearly to customers in plain English
• Confidence working with financial and transactional data
• Strong communication and relationship-building skills
  
  Excellent pension
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development & learning support
• Volunteering days
• Hybrid working
Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. False