Service Charge Officer

As a Service Charge Officer, you'll play a key role in ensuring service charges are accurate, transparent and fair for our tenants, homeowners and leaseholders across Wiltshire and Somerset.

You'll be responsible for setting and reconciling service charges, working with large volumes of financial data and making sure we only charge what we're legally entitled to recover.

You'll:

Analyse and interpret financial data to produce accurate service charge calculations

Work closely with colleagues across the business to gather and validate information

Review leases, tenancy agreements and legal documents to ensure compliance

Apply current service charge legislation in your day-to-day work

Support customers by answering queries via phone, email and face-to-face

Bring your passion, curiosity and eagerness to learn to our Service Charge team. If you enjoy working with data, solving problems and helping customers understand their charges, this could be the perfect opportunity for you., We're looking for someone who is detail-oriented, customer-focused and keen to develop their skills.

You'll bring:

A strong commitment to excellent customer service

The ability to build positive working relationships with colleagues and customers

Clear and confident communication skills (both written and verbal)

A high level of accuracy and attention to detail

Good IT skills, including Microsoft Office and CRM systems

You'll also:

Be flexible in your approach to meet customer needs

Be willing to travel locally and regionally

Hold a UK driving licence and have access to your own vehicle for work

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs

A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan

We invest in colleagues' careers and development through our leader and colleague development frameworks

Defined Contribution Pension and attached life assurance

Volunteering hours available to all colleagues to enable them to give back

Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more

Enhanced leave

We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.