We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.,

• Manage Clients' accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers and run supporting reports as needed.
• Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
• Attend team meetings to discuss workloads and department updates.
• Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.
  
  Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers' needs.
• Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
• Microsoft Office
• Good written and verbal communication skills.
• Well organised, able to multi-task.
• Team player.