Service Centre Manager

Centre.Developing a culture that ensures total customer satisfaction is at the centre of the operation.Promoting and creating a reward and recognition culture for outstanding service delivery by individuals and teams.Key Responsibilities of a Service Centre ManagerMotivate and lead a team through regular communication, recognition and engagementEffectively and consistently manage their team in accordance with Company procedures and values, including people management procedures such as Disciplinary, Absence Management and Performance ManagementContinuously monitor team performance and KPI's ensuring that any performance concerns are addressed and managed appropriatelyHold regular 1-2-1's and performance reviews with team members in line with the company appraisal process, to discuss their performance in line with set objectives and goals, and to ensure their training and development needs are being metEffectively plan the teams resource and availability through managing shift patterns,
annual leave and absence to ensure focus on consistent productivity and performance during operational hoursEffectively manage a P&L ensuring that costs and performance are in-line with budgets and take necessary action to maintain profitabilityEffectively deal with any complaint escalations and Identify the root cause of complaints and develop action plans to address and improve to an acceptable levelPresent both weekly and monthly reports to the Area Manager in relation to performance, identifying any risks and providing detailed plans to maintain or correct performanceEnsure compliance and the timely delivery of health and safety, quality, financial, operational and environmental requirements in-line with best practice and legal frameworks using the relevant process including monthly inspections / I-AuditorIdentify recruitment needs for the Service Centre, as approved by the Area ManagerUnderstand and manage fleet and equipment requirements for the Service CentreEstablish and maintain
effective communication and relationships with colleagues from the Head Office departmentsKey SkillsContinuous Improvement-identifies and implements ways to make job tasks or processes more efficientLeadership-ability to inspire, influence, lead by exampleCommunication and Interpersonal -ability to effectively and clearly communicate to the team through a range of methods- verbally, written (email, instant messaging)IT Literacy-good understanding of Microsoft packages such as Outlook, Word, Powerpoint and ExcelCustomer Service and telephony skillsSuccession PlanningDelegationTime Management #J-18808-Ljbffr

Auto Windscreens is one of the UK's fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.We currently have exciting opportunities fora Service Centre Managerbased in LutonSummary of the Role PurposeA Service Centre Manager is responsible for the financial success and day-to-day operations of a Service Centre. Their duties include:Maximising operational efficiency & productivity.Maintaining and improving operational processes and ensure that high levels of compliance are evident within the Service