Service Business Administration Apprentice

Introduction

As a Service Administrator you will provide administrative support and administer the office functions including raising purchase orders, raising contracts, compliance and office operations. You will also be willing to pitch in with a variety of tasks linked to your job to support your manager, your team, and our clients.

About the Employer

We are a property and facilities business turning over around ten million pounds a year with a growth plan to take us to twenty million pounds a year. We deliver facilities services, planned preventive maintenance, building refurbishments, new builds and extensions, new roofs and disaster recovery for floods and fire damage. We are proud of our people and inspire the highest standards of work and customer service for our clients no matter what the challenge. As part of our service administration team, you would be taking calls from a client with a broken window, an electrical socket with no power to a major gas leak all that need an emergency response. Then supporting the business delivers these solutions.

What You'll Do

Your key tasks will include:

• The initial contact for all subcontractor jobs, actively pursuing updates and confirmation dates through telephone calls and emails. Maintaining a record of all details in a spreadsheet and the internal system.
• Updating internal system with job progression and completion data for jobs.
• Managing all department PPM works. Planning these jobs with the client and dealing with compliance certificates.
• Generating purchase orders and contracts.
• Answer incoming calls to the business/helpdesk and action accordingly.
• Aiding in the upkeep of the office email inbox, which includes logging jobs and quotation requests as necessary.
• Assisting in office procedures and functions.
• Generating client invoices up to the value of 1k.

Training Outcome

This is the first step in a path to become a FM professional and take further qualifications and training to become a team leader or manager in your future career path.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Good Knowledge of MS Office

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 08:00 to 17:00, with one hour lunch break.

Expected Duration: 1 Year 3 Months

Number of Positions Available: 2

Training Provider: HAVANT AND SOUTH DOWNS COLLEGE