Service Assistant - Morpeth

As a Service Assistant you will work in the mansion house. Cragside welcomes over 250,000 visitors annually, and you will play a key part in welcoming guests on reception, or helping to answer queries around the house. You will help to deliver high-quality customer service to all our visitors, and bring the unique stories of Cragside to life., Service Assistants play a key part in supporting the House Team, greeting and helping our visitors. No two days are the same, you will help is various visitor areas, be involved in many different tasks and can expect to meet lots of different people. This could include welcoming visitors on arrival and assisting them with queries around the house, whilst also working alongside our volunteers, helping to ensure we meet our security and fire and safety compliance. Most importantly, you will share Cragside's unique history with our visitors. This role will suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.

We'd love to hear from you if you're:

focused on giving great service to everyone you meet

a team player, but also happy to work on your own initiative

well-organised and adaptable

willing to learn new skills.

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: 12.75 per hour

Contract duration: Fixed term contract until 28th February 2027

Working Hours: The hours advertised for this role is reflective of 12 months, however the actual hours you'll be required to work for this role are 450. The amount of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract.

Hours/working pattern/hours: Hours of work are between 11.00-17.00. Working days may be flexible, but will require one regular weekend day., The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places