Service Advisor

The Community Urgent Response Team (previously known as Single Point of Access) service is continuing to develop and change in order to meet the needs of the local population. The service supports clinical triage, ensuring service users are signposted to most appropriate service to meet their needs. The hours are varied and include a mixture of shift patterns to support 24-hour working seven days a week., The main responsibilities are:

• To provide an effective single point of referral and call handling service for the community services provided by NLaG
• To make supported decisions on the most appropriate care pathway and direct service users/professionals into the appropriate service area ensuring equality of access across a range of services
• To carry out back-office functions as required relating to the timely processing of referrals and to ensure patient records are accurately and quickly updated
• To provide coordination of visits and monitoring of the referrals
• To work closely with and support the Community Urgent Response nurses and Wider Community teams
• To take referrals for community services.
  
  The post would suit candidates who have previously had patient contact and who have sound administration skills and are confident utilising electronic patient records. Experience with telephone triage would be desirable but not essential.
The ideal candidate would enjoy working in a team and be motivated and enthusiastic.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.