Service Advisor

Service Advisor Franchised Motor Dealership - Abingdon Salary: £28,000 Basic - £31,000 OTE Driver Licence Required: Yes We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon. This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department. The Role As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process. You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service. Your responsibilities will include: Welcoming customers and managing their service and repair requirements Booking vehicles into the workshop and managing customer appointments Providing customers with clear updates
throughout the repair process Liaising closely with technicians and the workshop team Preparing and providing accurate estimates and invoices Processing customer payments Managing walk-in customers and enquiries Promoting additional aftersales opportunities where appropriate Supporting the sale of clothing, merchandise and accessories Ensuring parts requirements are met and stock levels are maintained Checking deliveries and storing parts correctly Pre-picking parts for workshop jobs to ensure a smooth workflow Ensuring customer expectations are consistently exceeded This is a Monday-Friday role, 42.5 hours per week. About You We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles. Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial. You will ideally have: Proven
customer service experience Excellent communication and interpersonal skills Strong organisational and administration skills The ability to manage multiple priorities in a busy environment A professional and customer-focused approach Experience working towards targets Strong attention to detail The ability to work effectively as part of a team A genuine interest in motorcycles A full UK driving licence Benefits The successful candidate will receive a comprehensive benefits package, including: 30 days annual leave, including Bank Holidays Additional birthday holiday Contributory pension scheme Free eyecare vouchers Life assurance - 3x base annual salary Employee Assistance Programme with 24/7 mental health support Access to an online rewards platform offering cashback and discounts Service recognition awards Free branded uniform for specific roles Cycle to Work Scheme £500 colleague referral fee Staff discounts on parts, servicing and MOT tests Discounts on vehicle and motorcycle