Service Advisor

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

+ Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
+ Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
+ Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
+ Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

+ You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
+ A well-presented individual with a desire, attitude and character to succeed
+ Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
+ You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
+ Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays 9am to 1pm on a 1 in 4 rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £40,000., + 25 days holiday plus bank holidays
+ Company Pension
+ Wellness Programme
+ Sick Pay
+ Group life insurance
+ Staff discount on car servicing
+ Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
+ Long service and loyalty incentives
+ Staff referral scheme
+ In-house, manufacturer & professional qualifications
+ Company Events