Service Administrator EA5 - Data & Comms Lead

Barnardo's is proud to lead the delivery of Sandwell Best Start Family Hubs across the Borough. These hubs provide a wide range of high-quality, locally designed services for families in the six town areas: Oldbury, Smethwick, Tipton, Rowley Regis, Wednesbury, and West Bromwich. Our commitment is to create strong, resilient communities by:

• Promoting easy access to services
• Reducing barriers to engagement
• Building lasting connections with families, We are seeking an experienced and proactive Service Administrator to be part of a team who leads and coordinates administrative functions across our Sandwell Best Start Family Hubs network and related services. This role will take a lead in Data and Comms which is an essential function of the service and will operate on site at all times.
This is a borough-wide role within a centralised administration function, supporting services across all hub locations. Your base location will be agreed upon appointment and will sit across Wednesbury and West Bromwich. As a key member of the team, you will play a crucial role in ensuring services operate efficiently, remain compliant, and continue delivering positive outcomes for families. Please see the attached Information Sheet for more details.

We are looking for a highly organised and motivated administrator who can demonstrate:
• Proven experience in data collation, data entry, auditing, and reporting.
• Experience and confidence in using social media platforms, analysing engagement, creating publicity materials, and communicating effectively with a wide range of audiences.
• Previous line management experience.
• A flexible and adaptable approach, with experience supporting a range of administrative functions including front of house, finance, health & safety compliance, reporting, and general office administration.
• Strong teamwork skills, with the ability to work collaboratively.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks.
Ideal Candidate The successful candidate will be:
• A confident communicator with strong interpersonal skills.
• Proficient in Microsoft Office and data management systems.
• Able to work independently and use initiative to solve problems.
• Committed to delivering excellent customer service.
• Passionate about supporting services that improve outcomes for children, young people, and families.