Service Administrator

As a Service Administrator you will be working within the Service Delivery Team to ensure the compliant and timely delivery of various premium and free services including but not limited to Competitions, marketing pushes and votes. As part of your role, you will work alongside existing Interactive teams to extract and prepare relevant data for various marketing campaigns and you will also engage in post marketing campaign reviews to assess success factors and propose future improvements. Main Responsibilities You will be providing support on the following on a day to day basis:

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for "in live" support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.
  
  Understanding of operational processes within a live environment or similar.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS
• Awareness of E-commerce solutions and user flows.
Other things we're looking for (key criteria)
• An interest in marketing strategies and the interactive broadcast sector is beneficial
• Knowledge of Braze or similar marketing platform would also be beneficial
• Knowledge of Jira or similar project management tools would be beneficial
• Excellent and consistent attention to detail
• Ability to build strong and productive relationships with suppliers is preferable
  
  At ITV, we love creating some of the nation's best-loved and most-watched TV programmes. The team behind the UK's largest commercial family of channels, we create and distribute high-quality content across multiple platforms. It takes a collaboration of creative, commercial and global thinkers to make things happen. Everyone plays their part. If you're curious, collaborative, open minded and always look to do things better - you'll love building your career here.
  
  Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
More about our benefitsCorporate Teams Working smart and working fast, we're behind the most talked-about brands. Discover more about the teams making sure everyone at itv has a life outside of work. Find out moreWhat is the magic of ITV? It starts with a simple love of television. Watching it, creating it, talking about it. Whether it's daytime or primetime, for downtime or anytime. We're inspired by our audiences. Who helps shape what we make. Standing shoulder to shoulder with them. Because what matters to them, matters to us. Starting conversations. Winning hearts. Changing minds and sometimes even society itself. Big or small, what we make makes an impact.