Service Administrator

We are looking for an organised, compassionate Service Administrator to join our Adult Inherited Metabolic Diseases (IMD) team at University Hospitals Bristol and Weston NHS Foundation Trust. This is a vital role supporting a specialist, regionally commissioned service that helps adults living with rare and complex metabolic conditions navigate their care. Working as a core member of the multidisciplinary team, you'll coordinate administrative pathways, act as a key point of contact for patients and professionals, and ensure clinics, referrals and patient records run smoothly from referral through to discharge or transition. You'll support clinicians by preparing correspondence, managing diaries, tracking pathways and maintaining accurate service data, helping to deliver timely, patient-centred care. Patients with IMD often face complex care needs, and you will play an important role in providing clear, empathetic communication and practical support for patients, families and carers. If you are highly organised, detail-focused, confident using IT systems and motivated to make a real difference in a specialist NHS service, this role offers the opportunity to contribute meaningfully while developing your administrative career.,

• Act as the primary administrative point of contact for the Adult IMD service, responding professionally and empathetically to enquiries from patients, carers and healthcare professionals
• Coordinate administrative pathways to support clinics, referrals, follow-ups and patient transitions, including from paediatric to adult services
• Prepare, type, proofread and distribute clinical correspondence using digital dictation systems, ensuring accuracy and timely turnaround
• Maintain accurate patient records, databases and tracking lists, ensuring visibility of patient pathways from referral to discharge or transfer
• Support the organisation of clinics and therapies sessions, including booking appointments and managing clinician diaries
• Liaise with internal and external teams to action urgent appointments, investigations or procedures where required
• Manage a single service contact point, triaging calls and emails and escalating issues appropriately
• Attend meetings, take notes and support service reporting, audits and performance monitoring
• Contribute to the development and improvement of administrative systems and standard operating procedures
• Ensure all work is undertaken in line with confidentiality, data protection and Trust policies, children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of