Senior Visitor Experience Officer - Warwick

We're looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences and service for visitors, to join us as a Senior Visitor Experience Officer at the North Warwickshire portfolio of properties, Charlecote Park, Baddesley Clinton and Packwood. You'll perform the duty role of Site Lead and will work regular weekends and peak business times. What it's like to work here Reporting to the Visitor Experience Manager, you'll work closely with the Property Operations Manager and Welcome Managers. You'll also work alongside Commercial Managers on coordinating visitor experience, and the property teams in making sure everything runs smoothly within the day to day. What you'll be doing Working as part of the Visitor Experience team working across all three properties, you'll play a lead role in coordination and delivery of all events and programming. The properties are merging as a new portfolio, so you'll join the team right at the start of this exciting journey of transition, helping to develop new ways of working embed team working relationships delivering exceptional experiences to all our visitors. As part of the Visitor Experience team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events and programming delivery, during weekends and busy school holidays and throughout the year. You'll work alongside the Welcome Managers to make sure everyone who visits has everything they need to enjoy their day and have an exceptional experience. You'll need to get stuck in and help wherever you're needed, playing a lead role in keeping the whole property running smoothly, looking its best and delighting our visitors. You'll seek every opportunity to talk to visitors, introducing them to all that makes the North Warwickshire portfolio so special. You'll directly line manage two Visitor Experience Officers, and support in the management of your department volunteers, coordinating your team to ensure the creation of events and programming as well as supporting in successful frontline delivery. When Site Lead, you'll be responsible for the smooth running of the property, acting as the main contact point for staff, volunteers, and visitors in case of emergency, enquiry, or complaint. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you're:

• experienced in devising and running activities to inspire and engage people
• skilled at communicating, and building good working relationships with people in your team and beyond
• aware of ways to interpret collections and nature to a wide variety of people
• able to create and design engaging, accessible and informative interpretation
• well-organised, and able to work at pace and keep to time
• flexible, yet with a focus on always giving high standards of customer service
• some experience of line managing people
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places