Senior Systems & Application Support Analyst

Senior Systems Analyst£46,087 - £51,208 depending on experienceHome based with occasional travel to Midlands offices as requiredAre you an experienced Systems Analyst with strong technical application management / application support experience, ideally within the housing sector, and looking for a role where you can make a real impact?, Act as a technical lead and escalation point for solutions supported, ensuring the reliability, security, and performance of applications, leading on troubleshooting, incident resolution, and continuous service improvement.

-Provide guidance and mentoring to Application Support Analysts, Apprentices and colleagues, sharing technical expertise and promoting knowledge transfer

-Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.

-Lead on troubleshooting complex issues, performing root cause analysis and implementing sustainable solutions.

-Communicate effectively with the Applications Support Manager (ASM), Service Desk, infrastructure, and delivery teams to resolve issues and deliver improvements.

-Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.

-Identify, recommend, and implement improvements to support processes, tools, and user experience.

-Work to ITIL-aligned processes and champion a culture of continuous service improvement

-Support out-of-hours maintenance where required (planned and occasional)

Experience in a similar role within housing; supporting enterprise applications, Housing Management Systems and associated applications

-Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools

-Strong problem-solving skills, especially in incident management and service restoration

-Experience working with business applications in a production environment

-Ability to investigate issues across applications, integrations, and data

-Understanding of change control processes (e.g. Change Advisory Board participation)

-Confident communicator who can work with technical teams, business users, and suppliers

-Good understanding of ITIL practices (incident, request, escalation)

-Comfortable working independently and managing competing priorities

Desirable experience:

-Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration

-Knowledge of Relational Database Concepts, System Development Lifecycle (SDLC), Basic SQL Server Administration, and ERP systems

-Experience supporting application upgrades, DR testing, or early life support

-Familiarity with service improvement initiatives and SLA-driven environments

-ITIL v4 Foundation (or working towards), Disability Confident
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