Senior System Access Services Officer - Band 4

The day-to-day coordination of the System Access Services (SAS) Office and Operation of the Trusts Registration Authority (RA) as well as the general System Access processes. The quality of RA and system access management is fundamental to managing the legitimate relationships that control access to patient records.

Whilst working alone and with initiative, provide an efficient and flexible System Access support service to the Digital Services Department.

Act as a Registration Authority Agent and assist in the introduction and development of Registration Authority procedures per the requirements of the NHS National Care Record Service (NCRS).

The post holder will assist in the coordination of a team of System Access and Registration Authority officers co-ordinating their workload, monitoring their performance and ensuring that training is provided.

Provide first-line support to both the NHS and local Care Record Services (CRS) users regarding the use of NCRS smartcards and Role Based Access Controls., See JD & Person Spec

1. Day-to-day administration of The Trust Registration Authority including:

o Issuing Smartcards to users who have been sponsored and who have suitably proven identities per the national RA processes.o Updating user access profiles per Sponsor's requirements.o Cessation and suspension of Smartcard certificates per the Sponsors' requirements.o Ensuring that the RA Policies and procedures are adhered to within own area of responsibility.o Providing support to trust users and sponsors on process, hardware and application problems.o Maintain a register of all RA equipment and manage the issue to staff and the servicing of the RA hardware. The management and ordering of consumables e.g. printer ink ribbons and smartcards.o Managing the replacement of smartcard digital certificates as required.o Escalating process, hardware and application problems that the post holder cannot resolve to the ICT Operational Support Manager.o Initial investigating and reporting of smartcard security incidents.o Training local departmental System Access Officers/Registration Authority
Agents.o Ensuring that all RA documentation/forms are securely retained and accessible, under the National Policy.o Management of workgroup set-up and maintenance in the Smartcard National system.o Attending Reginal Registration Authority meetings

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).