Senior Services Manager - Customer Contract Management

As the Senior Services Manager for Customer Contracts you will play a pivotal role in representing GE Aerospace on execution of key Service agreements in the Europe & Africa region. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements., In this role, you will:

• Horizontally lead Cross-Functional Teams : Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets : Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck : Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours : Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.
Roles and Responsibilities
• Responsible for the profitability and customer satisfaction for assigned contracts.
• Provide both service agreement, and time and material program management.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
• Function as liaison between internal organizations and customers for assigned contracts.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.
  
  This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aerospace in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English, Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker
Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance. Total Reward At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
• Non-contributory Pension
• Performance related bonus
• Car Allowance or company car option
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell
Security Clearance Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS (http://www.gov.uk/government/publications/government-baseline-personnel-security-standard)