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Senior Service Desk Analyst

EAST LONDON NHS FOUNDATION TRUST, City of Westminster

Senior Service Desk Analyst

Salary not available. View on company website.

EAST LONDON NHS FOUNDATION TRUST, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted today, 10 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: a28b8cfa4d1e4948b87886de78af298d

Location ref: City of Westminster

Full Job Description

The post holder will be responsible for logging and resolving calls on the Trust's IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust.They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner.The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary.S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Direct job link

https://www.jobs24.co.uk/job/senior-service-desk-analyst-126962010
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