Senior Service Designer

Senior Service DesignerLocation: Remote | Ad hoc travel to LondonSecurity Clearance: Active SC Clearance - EssentialPermanent or 12-Month FTC About Amber LabsAt Amber Labs, we're a people-first technology consultancy delivering secure, scalable and user-centred digital solutions across UK Central Government. We work on complex digital transformation programmes that genuinely make a difference, bringing together talented people across design, research, technology, delivery and business analysis. We're proud of our supportive, collaborative culture, where people are encouraged to share ideas, challenge thinking and develop their expertise. About the RoleWe're looking for a Senior Service Designer to join our team and work on complex government digital transformation programmes. You'll take an end-to-end view of services, understanding how users, people, processes, technology, data and policy come together. You'll use research and evidence to identify problems and opportunities, then help
multidisciplinary teams design better, more accessible and user-centred services. This role is particularly suited to someone who enjoys working on complex operational or internal government services, including case management, workflow and services involving multiple systems and teams. What You'll Be DoingDesigning and mapping end-to-end servicesCreating user journeys, service blueprints and process mapsWorking across Discovery, Alpha, Beta and LiveFacilitating workshops with users, stakeholders and multidisciplinary teamsWorking closely with User Researchers to turn research into actionable recommendationsIdentifying pain points, dependencies and opportunities for improvementManaging and influencing senior and non-technical stakeholdersSupporting Agile multidisciplinary teamsDeveloping prototypes and iterating designs based on evidence and feedbackApplying UCD, GDS Service Standards and Government Design PrinciplesChampioning accessibility and inclusive design, including WCAGMaking
complex processes, systems and services easy to understand and communicate What We're Looking ForEssential:Strong Service Design experience within complex digital transformation programmesExperience working within UK Government / Central GovernmentStrong understanding of GDS Service Standard and Government Design PrinciplesExperience across Discovery, Alpha, Beta and LiveStrong User-Centred Design (UCD) experienceExcellent workshop facilitation and stakeholder management skillsExperience with service mapping, journey mapping, service blueprints and process mappingExperience working in Agile multidisciplinary teamsPrototyping experience using tools such as Figma, Miro or similarGood understanding of accessibility, inclusive design and WCAGAbility to communicate complex processes and systems clearlyActive SC Clearance - essential We'd Especially Like to SeeInternal or operational government servicesComplex case management or workflow systemsMapping front-to-back services across people,
processes, technology, data and policyMultiple teams, systems or government departmentsLegacy technology and complex organisational environmentsSupporting GDS/service assessmentsGOV.UK Design System or Home Office Design SystemGOV.UK Prototype Kit, HTML/CSSPrevious experience with the Home Office or another Central Government department Why Amber Labs?This is a great opportunity to join a consultancy where people and collaboration genuinely matter. You'll be working alongside experienced professionals on meaningful government programmes, with the freedom to bring your ideas to the table and the support of a team around you. What You'll Get at Amber LabsYou'll join a consultancy where ownership, curiosity and collaboration are central to how we work. Our teams work on programmes where quality, security and delivery really matter, alongside experienced specialists across data, cloud, digital and architecture.We offer:Permanent or 12-month FTC employmentPrivate healthcare (Bupa)Company
pension25 days annual leave plus UK bank holidaysLearning & development budgetPerkbox rewardsFlexible workingOpportunities to work on complex, high-impact transformation programmesA collaborative environment with genuine opportunities to develop your expertise If you're a Senior Service Designer who enjoys solving complex problems, understanding how services really work and creating better experiences for users, we'd love to hear from you.