Senior Service Designer
TPXImpact Holdings PLC, Spitalfields, Tower Hamlets
Senior Service Designer
Salary not available. View on company website.
TPXImpact Holdings PLC, Spitalfields, Tower Hamlets
- Full time
- Permanent
- Onsite working
Posted today, 16 Jun | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 3dc6f4abb1954bb9bba4040fb405c97e
Location ref: Spitalfields, Tower Hamlets
Full Job Description
- Support the Lead Service Designer and Project Director in client project delivery
- Assist delivery colleagues in swiftly addressing project issues
- Communicate the value of service design and user-centered approaches confidently
- Support business development activities, including pitch presentations
- Adapt to constructive feedback and manage difficult conversations effectively
- Actively contribute to Community of Practice activities, defining best practices
- Stay informed on industry trends and share knowledge with team members
- Line manage other designers and address emerging issues promptly
- Adapt design approaches to fit client organizational cultures and readiness for change
- Foster collaboration and continuous improvement across teams at TPXimpact
- Maintain and update skills to stay current with the field of expertise Technologies:
- Support
- UX UI Design
Professional knowledge and experience in user-centered design methodologies - Ability to partner with clients to build and grow UCD capabilities
- Experience navigating complexities within public services or regulated industries
- Expertise in identifying opportunities for service innovation and inclusive design
- Skills in leading and testing prototypes, including participant recruitment
- Ability to conduct service audits and recommend improvements
- Strong storytelling skills to communicate strategic thinking to stakeholders
- Knowledge in business models, operating models, and organizational structures
- Experience mentoring and leading other designers
- Familiarity with agency or consulting environments
- Background in Central Government projects following GDS service standards
- Technical skills in mapping system complexities and articulating service propositions
- Ability to translate ideas into high-fidelity designs based on data insights
- Experience in co-design approaches to engage users and stakeholders
- Capable of creating visual artifacts for communicating ideas and services
- Knowledge of testing end-to-end services and maintaining user-centered design
Direct job link
https://www.jobs24.co.uk/job/senior-service-designer-126985553