Senior Relationship Director (Spanish Speaking)

The Strategic Account Director is a high-level commercial leader responsible for the stewardship of WEX's most critical Tier-1 assets. This role is dual-faceted: managing a concentrated portfolio of top marquee clients, while simultaneously acting as a strategic advisor to the EMEA General Manager on regional growth strategy. The Director is expected to be a "force multiplier," mentoring the wider portfolio team, leading cross-functional process improvements, and bridging the gap between New Sales, Product, and long-term Account Management.,

• Regional Growth Strategy: Partner directly with the EMEA General Manager to define and execute the overall regional growth roadmap.
• Internal Governance: Facilitate internal Quarterly Business Reviews (QBRs) and represent the account management team in high-level discussions with senior global leadership.
• Sales-to-Portfolio Synergy: Collaborate with the Head of Sales to develop and refine the handover framework, ensuring a seamless transition from "New Business" to "Existing Portfolio" status.
• Pillar Leadership: Lead specific "Pillars of Activity" to improve organizational efficiency (e.g., acting as the primary commercial lead for Credit or Legal to streamline ways of working).
Portfolio Management & Value Selling
• Financial Ownership: Responsible for the health and growth of 20-30% of the regional NR; managing spend volumes of $2.5B+.
• 3-Year Account Planning: Develop multi-year strategic plans that leverage WEX's payment technology to solve client-specific pain points and achieve their long-term corporate goals.
• The "Booking-to-Pay" Audit: Map the client's end-to-end payment flows to uncover integration opportunities and areas where WEX can add operational value.
• Value Selling & ROI: Quantify the tangible ROI of WEX's platform, moving the conversation from price-based features to value-based outcomes.
• C-Suite Influence: Navigate dense stakeholder maps to build "Trusted Partner" status with the C-suite and key decision-makers.
Team Mentorship & Retention
• Mentorship: Act as a formal leader and mentor for the wider Portfolio team, elevating the performance and strategic thinking of junior and mid-level managers.
• Retention & NPS: Drive elite retention rates and a positive NPS trajectory by proactively identifying and neutralizing churn risks.
  
  Proven track record in Strategic Account Management, Commercial Leadership, or Fintech Strategy.
• Business Case Mastery: Ability to quantify opportunities and navigate internal approval processes for product/resource investment.
• Organizational Navigability: Proven ability to influence support functions (Legal, Credit, Risk) to improve commercial velocity.
• Mentorship: Experience in coaching high-performing sales or account management professionals.
• Education: Relevant tertiary qualifications (MBA or Finance/Commerce degree preferred).
• Communication: Exceptional presentation skills, capable of commanding a room of senior executives or internal global leaders.
• Languages: Fluency in English and Spanish are essential.
  
  Highly competitive salary between £100000-£120000 (dependant on experience)
• Commission
• 40 hour week - Monday to Friday
• Hybrid working
• Industry leading pension scheme
• Private Medical
• 25 days holiday plus Bank Holidays - with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Gym Flex membership
• Discounts & perks platform
• Employee wellbeing