Senior Receptionist / Team Leader - BOLTON

To support the Practice Manager in managing and supporting the administrative/reception team, handling daily operations, ensuring high standards of patient service, coordinating training, managing rotas, and resolving issues.

Performing core admin tasks including booking appointments, patient registration, and workflow management, bridging staff needs with practice goals and CQC compliance.

Key duties include team motivation, performance management, facilitating communication, and operational efficiency, often focusing on short-term goals and individual development within the admin/reception function

Main duties of the job

Administrative duties:

Have thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff

Filing patient records and correspondence when necessary

Opening and distributing of practice post

Registering new patients following the registration protocol

Sending letters / text messages to patients as required

Updating EMIS system as required

Rochdale Health Alliance (RHA) was established in 2016. Our Board is made up of practicing GP Partners, who have between them over 100 years of experience working as GPs, and a Non-Executive Director who is also the Chair of RHA. The Directors, supported by an experienced team provide guidance and insight into the challenges and opportunities in General Practice and help us to shape the services to ensure that they meet the needs of patients.

RHA is excited to have you as part of our healthcare family and look forward to providing you with exceptional care and service. Our team is dedicated to ensuring a smooth transition and maintaining the high standards you have come to expect.

This role is based in one of our GP practices in Bolton