Senior Receptionist Administrator

Oxford Health NHS Foundation Trust, Oxford

Senior Receptionist Administrator

Salary not available. View on company website.

Oxford Health NHS Foundation Trust, Oxford

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 11 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 693e3f4e058d442292a9d6e65caa212e

Full Job Description

Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer's, colleagues, and other professionals,be well organised with a flexible approach and you should work well as part of a team. We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30.,

  • Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
  • Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
  • Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
  • Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
  • Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

    Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

    At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

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