Senior Reception Manager

The RestaurantInspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves.

Experience - Previous experience in a high volume quality restaurant reception using SevenRoomsSalary - Competitive Schedule - Full Time
JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group.

The PositionWe're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish.If you have experience in the following, then we want to hear from you:Proven experience as a Reception Manager or Senior in a premium high-volume London restaurantDeliver a professional and welcoming guest experience, building rapport to encourage repeat visitsManage reservations, walk-ins, and waitlists strategically to maximise covers and service flowHandle guest enquiries across phone, email, and in person with professionalism and diplomacyOversee VIPs, regulars, and special requests with discretion and attention to detailRespond to guest feedback, complaints, and last-minute changes calmly and efficientlyMaintain a strong presence on reception during peak service periodsOptimise table allocation to support revenue and smooth operationsMonitor booking trends and
adjust strategies accordinglyCoordinate large parties, private dining bookings, and special eventsFull proficiency in SevenRooms
Benefits & CultureOur team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:Treat YourselfMonthly JKS Dining Out AllowanceUp to 50% off dining across JKS RestaurantsRetail & Takeaway DiscountsCode App MembershipCompany tech schemeLook After YourselfDiscounted Gym MembershipStream - stream your pay earlierCompany Donations for your involvement with CharitiesCycle to work SchemeEmployee Assistance ProgramEnhanced Maternity/Paternity LeaveAccess to Financial AdviceWedding Gift & New-born Care Package - Celebrating your big occasionsSeason
Ticket LoanProgress YourselfAccess to our fantastic L&D CalendarA personalised learning & development plan to develop your skills and knowledgeCareer progression with a fast-growing, critically acclaimed restaurant group.Be YourselfAdditional holiday for every year with us (rising to 30 days)Employee referral scheme - paying up to £600 per referralStaff parties & long service awards
The GroupJKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World's 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025.The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse.JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.