We're looking for a Senior Pricing Specialist to be the driving force behind a high-performing team, someone who thrives on responsibility and making things happen. In this pivotal role, you'll be the supporting the team manager to ensure the smooth and efficient operation of the pricing function. You'll be responsible for overseeing day-to-day team performance, ensuring service level agreements (SLAs) are met, and providing hands-on support and leadership. You'll be the go-to expert for escalations, a trusted deputy when leadership calls, and a proactive contributor to ongoing improvement and change. If you're passionate about making a difference, love solving problems, and want to lead from the front, this is your opportunity to shine., As Senior Pricing Specialist, you will be responsible for:

• Monitoring team workloads and performance to ensure SLA adherence and service quality.
• Providing coaching, guidance, and support to team members to drive continuous improvement.
• Acting as a point of escalation for complex or sensitive pricing and onboarding queries.
• Supporting the team manager with rota planning, workload allocation, and resource cover during absences.
• Deputising for the team manager as required, including attending meetings and reporting to stakeholders.
• Assisting in the implementation of new processes, systems, or change initiatives.
• Producing and interpreting reports to inform decision-making and highlight performance trends.
  
  Proven experience in a pricing, revenue management, or commercial operations role, ideally within the travel, hospitality, or property sectors.
• Demonstrated ability to manage workloads, prioritise tasks, and support team performance against SLAs.
• Experience handling complex customer or stakeholder queries with professionalism and clarity.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Experience in coaching or mentoring team members.
Although standouts will also have:
• Previous experience in a supervisory or team lead role.
• Familiarity with rota planning and workload scheduling tools.
• Knowledge of holiday lettings or property onboarding processes.
• Experience working in a change-driven environment or supporting change management initiatives.
• Proficiency in pricing tools, CRM systems, and Excel-based reporting.
  
  Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years' industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.


• Annual STIP Company-wide Bonus Scheme offering up to an additional 5% of your salary through our performance-based bonus programme
• 33 days of annual leave including bank holidays, plus up to 5 extra days with long service
• A day off to celebrate your Birthday
• Two paid Volunteering Days off annually
• One of only 1000 BCORP-certified companies in the UK
• Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Exclusive discounts on stays for you, family and friends
• Discounts and offers with a focus on your overall wellbeing
• Health Cash Plan
• Training & Development programs to set you up for success
• 24/7 mental health support and initiatives
• Access to the gym at our Chester HQ
• Chester HQ has on-site parking and is close to Chester train station
• Employee Savings Scheme transferring directly from your salary
• Long Service Awards
• Hybrid working for selected roles.