Senior Operations Analyst

We're looking for a highly organised, adaptable, and proactive Senior Operations Analyst to support the day-to-day running of a key Technology department. This role plays a central part in keeping the department running smoothly and efficiently, ensuring that core operational activity is well-managed, structured, and consistently delivered. You'll help create the space for leadership to focus on strategic priorities by taking ownership of the coordination, tracking, and execution of day-to-day operations. Working closely with the leadership team, you'll bring structure, visibility, and momentum across a wide range of activities-from governance tracking and operational coordination to communications, ad hoc analysis, and improvement initiatives. This is a varied and hands-on role, ideal for someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering high-quality work.

• Supporting the day-to-day operations of the department, ensuring activities are coordinated, tracked, and delivered effectively
• Owning and maintaining departmental governance, including tracking actions, risks, decisions, and ensuring follow-through
• Bringing structure and organisation to operational processes, helping ensure consistency and clarity
• Acting as a central point of coordination, helping to keep work progressing and priorities aligned
• Supporting leadership by managing the operational "groundwork" that enables them to focus on strategic activity
• Producing high-quality materials including updates, presentations, and communications
• Supporting engagement and communications activity across the department
• Identifying opportunities to improve efficiency and effectiveness in how the department operates
• Taking on ad hoc pieces of work, such as analysing a dataset or problem statement and developing clear insights, options, or recommendations for consideration
  
  Exceptional organisational skills, with the ability to manage multiple priorities and keep activities on track
• A proactive, "can-do" mindset-comfortable picking up ownership and running with tasks independently
• Strong problem-solving ability, able to take a broad or loosely defined ask and shape it into a clear, high-quality output
• Confidence working with data-able to ask the right questions, interpret information, and draw meaningful conclusions (without needing to be a technical specialist)
• Excellent written and verbal communication skills, with the ability to create clear, engaging, and well-structured content
• High attention to detail and pride in producing quality work
• Enjoys variety and thrives in roles where no two pieces of work are the same
• Comfortable operating independently, with a strong sense of ownership and accountability
• Flexible and adaptable, able to turn their hand to a wide range of operational and non-operational tasks
• Collaborative, able to build strong relationships within the department
• Play a key role in keeping the department operating effectively day-to-day
• Work closely with leadership in a trusted, high-visibility role
• Gain exposure to a broad range of activities across operations, governance, and communications
• Have the autonomy to shape how work is approached and delivered
• Make a tangible impact by improving efficiency and helping the department operate at its best
You are someone who:
• Takes pride in making things run smoothly behind the scenes
• Can be given a problem or task with minimal direction and confidently deliver a high-quality outcome
• Enjoys variety and tackling new challenges
• Brings structure and clarity to busy, fast-moving environments
• Is proactive, reliable, and trusted to get things done
• Spots opportunities for improvement and takes action
  
  Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you'll enjoy:
• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, rising to 30 with service
• Holiday trading scheme
• Up to 10% employer pension contribution
• Colleague mortgage (conditions apply)
• Hybrid & electric car salary sacrifice scheme
• Private medical insurance
• 3 paid volunteering days per year
• Inclusive colleague networks (Carers, Pride Alliance, and more)
• Wellbeing benefits including cycle to work and discounted gym membership
• A strong commitment to training and development