Senior Network & Telephony Support Engineer
Radius Limited, Coppenhall, Cheshire East
Senior Network & Telephony Support Engineer
Salary not available. View on company website.
Radius Limited, Coppenhall, Cheshire East
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 4 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 9ae765e629554286b350f34127e3948f
Location ref: Coppenhall, Cheshire East
Full Job Description
We're hiring a Senior Network and Telephony Support Engineer in our Telecoms division to support our customers across a range of voice and connectivity solutions. You'll take ownership of complex issues across VoIP and network environments, often working across multiple systems to diagnose and resolve faults. What You'll Be Doing
- Own and resolve complex escalations across VoIP platforms, SIP, routing, switching and connectivity
- Diagnose issues that span multiple systems, not just a single service
- Handle incidents where root cause is not immediately clear
- Work directly with carriers and third-party providers to drive resolution
- Resolve the majority of escalations independently, with 3rd line support where needed
- Provide clear documentation, including fault analysis and resolution steps
- Support and guide other engineers on more advanced issues