Senior Neighbourhood Housing Officer - 12 Month Contract

Do you have strong leadership skills, a proactive approach to problem-solving, and a passion for delivering excellent housing services? We're looking for a Senior Neighbourhood Housing Officer to join our team and play a key role in leading tenancy management services and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required. WHAT YOU'LL BE DOING:

• Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
• Support the Neighbourhood Team Leader in delivering a high-quality, customer-focused tenancy and estate management service.
• Provide day-to-day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
• Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
• Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
• Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
• Oversee and support complex cases including anti-social behaviour, tenancy breaches, succession claims and safeguarding
concerns.
• Support the management of compliance-related cases, including no access and decant cases, ensuring risks are effectively
managed.
• Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high-quality case management.
• Support induction and training of new starters, helping to embed a strong performance culture within the team.
• Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined-up services.
• Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation
at meetings.
• Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
• Contribute to service improvements, helping to create safe, clean and well-managed neighbourhoods.
• Promote tenant engagement and support resident involvement in shaping services.
• Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
• Participate in out-of-hours on-call rota where required., Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check (where applicable)
• Two completed references
• Occupational Health questionnaire - Fit for Work
• DBS check (if required for the role)
• Completion of all new starter documentation including signed terms and conditions
  
  Experience working in housing management or delivering services in a similar environment.
• Strong knowledge of housing legislation, tenancy management and best practice.
• Experience supervising, mentoring or supporting colleagues within a team.
• Experience managing complex caseloads, including anti-social behaviour and tenancy-related issues.
• Strong communication and interpersonal skills, with the ability to influence and build relationships with a wide range of
stakeholders.
• Ability to manage a varied workload, prioritising effectively and working both independently and as part of a team.
• Experience using data to monitor performance and drive service improvements.
• Ability to coach and support others, promoting high performance and continuous improvement.
• A proactive, resilient and solution-focused approach to work.
• Commitment to safeguarding, equality, diversity and excellent customer service.
• GCSEs (or equivalent) in English and Maths.
• CIH Level 3 (or willingness to work towards) is desirable.
• Full UK driving licence and willingness to travel as required.