Senior Mental Health Practitioner FPCC

This role is offered on a permanent basis . The hours are part-time, 37.5 hours per week. Are you someone who thrives in a fast paced environment? Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? If so, we are looking for individuals like you to make a real difference! Using your experience, you will be duty clinician and supervisor to a shift that consists of Band 7 Clinical Leads, Band 6 Senior Mental Health Practitioners, Band 5 Mental Health Practitioners Band 3 Call Handlers, and students, supervising, mentoring and coaching them to develop their skills and playing a key role in the development of the service. Our First Point of Contact Centre (FPCC) is a priority one urgent response telephone service launched in 2019. Since then it has consistently demonstrated itself to be an integral part of our mental health services; we've improved access to mental health services for individuals who need it, whilst reducing demands on care and treatment delivery services. We are continuing to evolve and build our team and the support we offer as part of the development of the National Mental Health NHS 111 response model. Which involves 24/7 working, including night shifts.Main duties of the job Forget caseloads and case management. In the FPCC your skills and expertise will be in triaging patients at the point of contact, providing mental health support and identifying what service will best meet their needs moving forwards. The spectrum of mental health needs varies significantly; you will have the ability to offer advice, guidance and support to those in mental health Distress. This will have a routine, urgent or crisis response. Equally, you will have the ability to respond to urgent referrals with more acute needs and higher risks in the community. You will be handling a wide range of calls, and thriving amid the challenges this presents. This requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and distressed patients at their time of need, their families, carers, emergency services, and referrers who may need support. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma. We're currently recruiting for a variety of shift patterns including: Day Shifts/Long Day Shifts

• 7am to 8pm
• 9am - 10pm
• 7am - 3pm
• 9am - 5pm
• 2pm - 10pm
Night shifts -
• 21:30hrs - 07:30hrs
Flexible working options can be considered if this fits with the individual and service requirements

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.