Senior Manager Operations & Growth

The Senior Operations & Growth Manager is a strategic field leadership role driving transaction growth, cost optimisation, customer satisfaction, and commercial capability across licensed markets. Combining deep operational expertise with strong financial acumen, the role influences market-level performance and decision making.Working closely with GMs and cross-functional teams, the role leverages the Grow Report and broader KPI insights to conduct targeted operational assessments, evaluating execution and leadership effectiveness. It translates findings into clear, high-impact actions to improve performance and accelerate growth. As a trusted advisor combines deep operational expertise, financial acumen, and advisory leadership to influence market performance and business outcomes. Here, you'll achieve results by:

• Shaping the market operating approach with licensee: Translate strategic decision into integrated approaches across pricing, labour, demand drivers, and customer experience, influencing licensees to deliver sustained performance
• Accountable for driving integrated performance optimization: Continuously refine how key commercial and operational levers work together, ensuring aligned cross-functional teams and licensee to maximize market outcomes
• Driving market performance: Develop and execute corrective commercial plans, influencing pricing, promotions, and initiatives to drive sales growth, protect margins, and build long-term resilience
• Acts as senior strategic advisor to markets and leadership: Serves as a trusted advisor to GMs and Licensees to align brand standards, operational excellence and performance, providing guidance for customer satisfaction and profitability. Build strong relationships with the right-level market leaders to influence without authority
• Diagnosing performance and driving operational improvement: Conduct targeted in-market assessments using KPIs, evaluating execution and leadership effectiveness and identifying root cause performance gaps
• Translating insight into high-impact action: Convert analysis into clear, actionable recommendations, prioritising initiatives to unlock growth, optimise cost, and deliver sustainable performance improvement
Here, you'll contribute to our shared success by:
• Owning market performance: Ensure initiatives deliver against targets, and commercial outcomes over short and long term
• Driving alignment and accountability with licensees: Ensure clear performance expectations, consistent follow-through, and adoption of agreed initiatives to deliver sustained market outcomes.
• Capability Building and Coaching: Coach market ops leaders to improve operational and leadership effectiveness. Diagnose capability gaps and co-create targeted action plans.
• Building and leveraging strong stakeholder partnerships: Collaborate with internal teams and external partners to unlock growth opportunities and drive aligned, cross-functional outcomes
• Acting with pace to unblock and drive progress: Quickly identify and remove barriers, challenge assumptions, and take decisive action to maintain momentum and deliver results
• Simplifying complexity through tools and insights: Develop clear, scalable dashboards and tools that enhance transparency and enable faster, better decision-making
• Driving integrated, cross-functional execution: Partner seamlessly across Operations, Marketing, Store Development, Design, PRO, and Finance to support demand planning, margin management, and delivery
• Reviewing new store openings and renovations: To ensure they are designed in an effective and productive way to deliver transaction and ticket growth
Here, you'll thrive by:
• Entrepreneurial, results-driven mindset: Demonstrates ownership and drive to lead initiatives, build relationships, and deliver against ambitious targets
• Influence & Advisory Leadership - Builds trust and drives action without direct authority
• Resilient and adaptable in dynamic environments: Navigates change and ambiguity with confidence, maintaining focus and momentum across shifting priorities
  
  Strong commercial acumen and strategic thinking: Identifies high-impact opportunities and applies judgement to drive growth and performance
• Analytical and action-oriented approach: Combines data-driven insight with ability to translate analysis into clear actions
• Effective communicator with global mindset: English fluency, with ability to work effectively across markets