Senior Manager, Intermediary Learning & Development - Transport

Accountable for defining and delivering a commercially relevant, scalable training strategy across Consumer Distribution, with a strong focus on OEM partners, dealer and franchise networks. The role exists to ensure that customer facing teams have the capability, confidence and technical competence required to support growth, retention, regulatory compliance and customer outcomes across the transport ecosystem. This role leads the end to end training lifecycle - from needs analysis and curriculum design through to delivery, accreditation, performance uplift and return on investment measurement - working closely with Dealer & OEM partners, Distribution teams, Product, Risk, Compliance and Operations. If you are motivated to create something new and exciting, then this could be the role for you!, This is a senior, commercially embedded training role focused on driving performance, capability and customer outcomes across Consumer Distribution, with a strong emphasis on OEM partners, dealer and franchise networks. You'll be accountable for defining and delivering a scalable, commercially relevant learning strategy that supports growth, retention and regulatory compliance across the transport ecosystem. This role exists to ensure customer-facing teams - both internal and through third-party partners - have the confidence, capability and technical competence needed to succeed in complex intermediary environments. Leading the end-to-end training lifecycle, you'll identify capability gaps across OEMs, dealer networks and internal distribution teams, designing and delivering impactful learning solutions aligned to commercial priorities, partner needs and customer journeys. Your work will span products, propositions, systems, customer journeys and conduct requirements, delivered through blended learning approaches including digital, virtual and face-to-face. You'll work closely with Distribution, Product, Risk, Compliance and Operations teams to ensure all learning is accurate, approved and audit-ready, translating regulatory and statutory requirements into clear, practical and effective training. Monitoring effectiveness through MI, feedback and performance outcomes, you'll continuously refine content and delivery to maximise impact.

• 3+ years experience designing and/or delivering learning for OEM partners, dealer networks or intermediary sales environments, including sales, customer service or customer experience training.
• Strong understanding of digital customer journeys, and how training supports onboarding and continuously evolving end-to-end buying processes across internal teams and third-party partners.
• Deep knowledge of the motor finance and leasing industry, with competitor insight to support ongoing proposition refinement and development.
• Relevant knowledge of key legal, regulatory and statutory requirements, with the ability to translate regulatory expectations into practical, compliant training solutions.
And any experience of these would be really useful
• Project management experience, including leading complex learning initiatives through to delivery in a cost-effective and timely way.
• Line management experience, including developing, coaching and performance managing teams to support individual growth and business outcomes.
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We offer a wide-ranging benefits package, including:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days' holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies