Senior Logistics Co-ordinator

Reporting to the Customer Services Manager the Senior Logistics Coordinator's primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers' and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.,

• Responsible for maintaining customer satisfaction, using clear communication and a flexible, proactive approach
• Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system
• Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries.
• Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately
• Prioritize workload to ensure all specific deadlines are met in line with departmental SLA's.
• Deputise for the Order Processing Manager in their absence.
• Proactively assist in the training of new staff in Order Processing procedures.
• Liaise directly with customers with regard to international shipping issues
• Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required.
• Generate quotes for customers upon request and ensure these are entered correctly into the Order Processing database.
• Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries.
  
  We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.