Senior Library Assistant

Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include:

• Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers
• Support and assess volunteer needs and lead on the delivery of training
• Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council
• Helping with reading recommendations
• Creating new themes for book displays
• Maintaining, presenting, and processing book stock
• Leading craft events, Rhymetime, and Storytime sessions
• Engaging with schools to organise visits and class assemblies
• Assisting with or leading activities for both children and adults, 2. Can you please provide an example when you either provided, or received, excellent customer service? (150 words)
3. Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) 4. Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words)

We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library.,
• Proven experience in providing or receiving excellent customer service.
• Evidence of observing or contributing to a community service that made a positive impact.
• Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame Work
  
  Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment

This role has a starting salary of 11,514 per annum (pro rata to 27,634 FTE), based on a 15 hour working week.,
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.