Senior Lettings Administrator (Resident Services Hub)

managing communities. Our objective is to offer professionally managed rental homes that provide security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success. About this roleWe are looking for a Senior Lettings Administrator to support the lettings and tenancy administration across our portfolio. As a senior member of this team, you will understand systems, be involved in improving and developing letting processes to improve customer journey as well as helping the team to continually improve. Based on the Resident Services located in the North London area, this role plays an important part in keeping tenancy documentation, records, and processes accurate and compliant with current legislation.You will work closely with on site lettings, property services, and resident services teams to make sure tenancy administration is handled efficiently from initial enquiry through to move-in and across the full resident lifecycle. Alongside this, you will support the management of tenancy records, compliance documentation, and system data to help maintain accuracy across the portfolio. What you will doTenancy administrationPreparing tenancy agreements and associated legal documentation, including addendums and notices (e.g. Section 8, and 13 where required)Managing renewals, extensions, and tenancy changes, ensuring everything is completed accurately and on timeCompleting file sign-off for new tenancies, ensuring all steps in the leasing process have been followedKeeping tenancy records up to date across systems and flagging any issues earlyMove-insCoordinating move-in dates with internal teams - things can shift, so being able to adapt is importantPreparing documentation and supporting onboarding processesMaking sure all required checks and compliance steps are completed ahead of move-inCompliance & legal processesActing as a key point of contact for solicitors, tracking case progress and keeping teams updatedManaging referencing processes with third-party providers and following up where neededEnsuring Right-to-Rent checks, deposit registrations, and regulatory requirements are completed correctlyMonitoring expiring Right to Rent documents and contacting residentsEscalating any compliance risks in line with internal proceduresSystems & data Maintaining accurate tenancy and resident data across all internal systems and platformsUpdating records, financial information, and tenancy details as things changeSupporting reporting and helping maintain overall data accuracy across the portfolioRent & financial administrationSupporting the setup of rent payments, direct debits and recurring chargesAssisting with rental payments and responding to resident queries where requiredSupporting property management teams with admin processes relating to rent accounts and arrearsAudits, reporting & controlsCarrying out regular audits of tenancy files and documentation to ensure accuracy and complianceSupporting weekly and monthly reporting using data from internal systemsReviewing records across systems and picking up on anything that doesn't quite line upWorking with the wider team to resolve issues identified through audits or reportingWorking with peopleActing as a key point of contact for queries from residents and internal teams, handling requests in a timely mannerWorking closely with property managers, lettings, and resident services to keep things moving and make sure nothing gets missedSupporting processes end-to-end, from initial enquiry through to move-in and beyondGeneral ResponsibilityMaintaining accurate records in line with company procedures and data protection requirementsSupporting the wider team during busy periodsTaking a proactive approach to work rather than waiting to be askedYou may be required to carry out other duties to assist the team.

About you - your experience, knowledge and skills. We are looking for someone who is highly organized, detail-focused, and confident managing multiple priorities within a fast-paced operational environment.Ideally you will have:Experience in lettings, property administration, housing or residential operations, ideally supporting multiple properties or a portfolio environmentExperience of Working within a customer Service desk A strong understanding of tenancy administration, compliance and legislationExperience preparing tenancy agreements, managing referencing processes and coordinating move-ins and renewalsDemonstrated proficiency in systems and technology, with a background in utilising property management systems or comparable platformsStrong skills in Microsoft Office (especially Excel) and comfortable using internal systems and databasesExcellent organizational and administrative skills with strong attention to detailThe ability to manage multiple tasks and priorities across different schemes within a fast-paced environment Qualifications GCSE (or equivalent) in English & Maths

• IT qualification- ability to demonstrate and ability apply knowledge and work in a range of property related systemsA qualification in lettings, housing or property management (for example Propertymark / ARLA, IRPM or similar)These qualifications provide a guide to the expected level of responsibility and expertise, but we encourage applications from candidates with equivalent relevant experience, even if not all qualifications are met.You will be someone who Is highly organised and able to manage portfolio-level administrationIs confident using technology and systems to manage tenancy records and processesCommunicates clearly and professionally with colleagues, residents and third-party providersWorks proactively and takes ownership of tenancy administration processesMaintains high standards of accuracy and compliance
  
  About our businessMany of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home.Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live.We have over 900 homes in development and will be managing over 450 homes by the end of the year. We have a pipeline of 2000 properties which are in the process of being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live.As a business, we are committed to delivering best-in-class customer service that is effective and responsive in all our operations-from constructing new homes and letting apartments to
  
  What we offerAs well as working with a friendly, inclusive and incredibly supportive team who care about their work and take great pride in our buildings, we offer:A competitive salary (£45,000 - £55,000, depending on experience)Participate in a commission or Bonus scheme25 days holiday + 8 bank holidays (pro-rated if part-time)Group Personal Pension with Royal London (salary sacrifice available)Employee Assistance ProgramLife AssuranceOptical e-VouchersCycle and Tech schemesOpportunity to work within a growing residential portfolio_____________________________________________ Come and join us!This is an exciting opportunity to join a growing Build-to-Rent business where you can make a meaningful contribution, influence operational excellence, and grow your career alongside the organisation.
Right to Work in the UK:Please note: You must be resident in the UK and eligible to work. At this point in our journey, we are unable to sponsor visa's.Equal Opportunities, Diversity & Inclusion:We are committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants.If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know.