listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.As the Senior LMS Co-ordinator you will play a key role in supporting the Learning and Development teams across Spire by overseeing the administrative execution of training programmes. This will include managing bookings, scheduling, database maintenance, preparation of learning materials and resources as well as the evaluation processes Working closely with the Team Manager, you will ensure that daily operations are delivered in line with agreed Service Level Agreements (SLAs). You will serve as the primary point of contact for the team administrators, offering guidance, resolving queries, and handling customer escalations with professionalism and efficiency.Key Responsibilities:Will include but are not limited to:

• Coordinating all administrative aspects of training delivery, including scheduling, bookings, resource preparation, and post-training evaluation.
• Maintaining accurate records in the LMS to ensure data integrity.
• Monitoring administrator workflows and escalate issues where necessary to maintain service continuity.
• Overseeing the ticket portal and managing the daily ticket allocations to administrators.
• Acting as the first point of contact for Learning Administrators, providing training, guidance, mentoring, and support.
• Handling complex customer queries and escalations, ensuring timely and effective resolution.
• Deputising for Team Manager during periods of absence.
• Ensuring all processes comply with internal policies, data protection regulations, and quality standards.
• Creating, reviewing and updating local work instructions and process documentation regularly.
• Identifying and implementing opportunities to streamline administrative processes and improve system efficiency.
• Contributing to system upgrades, testing, and user acceptance activities.
• Generating and analysing reports on training activity, learner engagement, ticket portal and compliance metrics.
• Providing insights to support decision-making and strategic planning.
  
  Demonstrable senior administrative experience in a learning systems or training administration role, ideally within a large or complex organisation.
• Strong working knowledge of any Learning Management System (e.g., Oracle, SAP
• Moodle, Cornerstone, Totara, etc.)
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Experience of high-volume administration, ideally in a People Shared Service Centre, ability to support team members, liaise with key stakeholders and manage colleagues in times of peak workload, holidays and other absences.
• Strong interpersonal and communication skills, with a customer-focused approach.
• High attention to detail and accuracy in data entry and reporting.
• Robust IT Literacy, with high proficiency in Microsoft 365.
• Process and documentation improvement experience
  
  Benefits:We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance