Senior Learning and Development Administrator

We have an exciting opportunity for a Senior Learning and Development Administrator to join our Commercial Learning and Development Administration team, based in Worcester. You will be responsible for providing efficient and comprehensive support and administrative services to the different commercial areas which are Sanctuary Care, Sanctuary Supported Living and Sanctuary Students. The role of Senior Learning and Development Administrator will include:

• To assist with the ongoing planning of all national training events within Care, Supported Living and Students.
• To ensure accurate record keeping by generating regular reports and distributing accordingly to appropriate members of the team.
• Provide responsive, customer-focused service, adhering to established guidelines. Our internal Service Level Agreement (SLA) sets clear standards for ensuring quality and timely service delivery.
• Take ownership of customer queries, proactively finding solutions that meet and consistently exceed expectations.
• Work independently while collaborating effectively within a team, delivering support that aligns with business needs and objectives
• Demonstrate adaptability in learning new systems and processes, proactively suggesting improvements to enhance workflows and systems, always with the customer in mind
• To support with various projects across the leaning and development team., Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


• Numeracy and literacy equivalent to grade C GCSE Maths and English
• Some knowledge of current HR legislation and good practice principles
• Proven experience of advising managers and staff on training related issues
• Proven experience of working to deadlines and prioritising work loads
• Ability to work independently and use own initiative
• Basic negotiation and presentation skills
• Good team working skills
• Proficient user of Microsoft Office including Outlook, Word, Excel and Teams
• Certificate in Personnel Practice or Certificate in Training Practice is desirable
Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:
• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunitie