Our statutory homelessness service including in our Housing Solutions Team, has several homeless pathways including our Homeless Prevention Pathways for Offenders, Mental Health and Hospital Discharge, as well as Migration, Rough Sleepers and Domestic Abuse Pathways. We also manage temporary homeless accommodation in Gateshead and work with external agencies to provide accommodation and support to people. We are looking to develop our service offer and are looking for dynamic people to help us to do this., Reporting to the Housing Solutions Support Officer you will oversee the day-to-day supervision of the Housing Solutions Assistants, organising their workload, ensuring targets are met across the housing advice function, triage and referrals and wider administrative support for Housing Support services.

This role will play a key part in leading and supporting the smooth running of the Housing Advice function and the homeless front door.

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!, The successful candidate must have experience of delivering front line customer service and be able to provide excellent customer service using a professional approach. It would be beneficial that you have experience of managing or supervising staff, with the ability to prioritise workloads in a busy team.

Your interpersonal skills will be key, being an effective communicator to lead, manage and support your team, build and maintain key partnerships and deal with the public.

It is essential that you have a minimum of 5 GCSEs or equivalent.

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary £25,992 - £27,269 pa
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support and ability to use our cycle to work scheme. Working with our partners, GLL you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link Job Profile. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.