Senior Housekeeper

The Senior Housekeeper is responsible for ensuring the standards of cleanliness, product presentation and customer care, as outlined in the standards of performance manual are maintained at all times. To deputise in the absence of the head housekeeper.

Duties and Responsibilities:

To deal efficiently with all guest enquiries and requirements

To perform all tasks to a consistent standard as detailed in the housekeeping SOP

To minimize operating cost by using all equipment and products in accordance with the Hotel's manufacturer's guidelines

To ensure that all team members work to the standard outlined in the SOP manual

To ensure that hotel policies and departmental policies are adhered to

To have a full working knowledge of all areas within the hotel which are covered by the housekeeping department

To ensure that contract cleaners work is completed to standard

To assist the housekeeping trainer to develop members of staff in their present roles

To ensure housekeeping staffing levels are in line with forecast occupancy

To work with the reception team to promote a smooth working relationship between Reception and Housekeeping

To ensure that all chemicals are used in accordance with COSHH regulations

To ensure that all accidents are reported to security

To comply with Company Health and Safety policy and fire procedures

To achieve action points arising from your six-monthly job chat and yearly appraisal

To attend training sessions when required and to operate in the line with the training information received

To carry out any reasonable request made by the Head Housekeeper

To be flexible in assisting in different areas of the Housekeeping Department in response to business and client needs

To encourage development of team members and enhancement of product through on-going projects from points raised as a result from room checks.

Proven hotel housekeeping experience

Strong attention to detail and high cleanliness standards

Excellent organisation and time-management skills

Ability to lead and motivate your team

Good communication and problem-solving skills

Knowledge of health, safety, and hygiene regulations (e.g., COSHH)

Experience with room inspections and quality control

Reliable and guest-oriented