Senior Homeownership Officer

Act with Empathy. Influence with Fairness. Make a Difference in Plymouth.

About the role

Are you a compassionate and fair-minded professional looking for your next step?

This is a great opportunity to move into a senior role where you'll use your experience to support others, guide decision-making and help shape how we deliver services to our leasehold and shared ownership customers.

Working alongside the Homeownership Manager, you'll play a key role in supporting colleagues and influencing a consistent, high-quality service. Your input will be vital in providing direction, sharing expertise and helping your team navigate more complex or sensitive situations.

You will be a trusted point of support-someone who listens carefully, weighs things up fairly and helps ensure the right outcomes for both customers and the organisation.

If you're ready for something new where your judgement, approach and values really matter, this could be the role for you.

We're looking for someone who brings both empathy and sound judgement, alongside experience in a housing or property setting:

A naturally understanding approach, with the ability to see situations from different perspectives
The confidence to make and support fair, balanced decisions, particularly in complex or sensitive cases
Experience of supporting or mentoring colleagues, helping to build confidence and capability
The ability to remain calm and considered under pressure, offering guidance in challenging situations
Strong communication skills, with a style that is clear, respectful and supportive
A collaborative mindset, working effectively with colleagues across teams
A positive, solutions-focused attitude and a commitment to doing the right thing
About Plymouth Community Homes, If you're looking for a senior role where you can use your experience to support others, influence positive outcomes and make a real difference, we'd love to hear from you., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
It's fun to work here! With regular company and team events
The tools and technology to help you work flexibly and effectively
Access to our extensive employee reward portal which includes discounts for multiple everyday retailers