Senior Greenkeeper - Hanbury Manor Marriott Hotel & Country Club

To assist the Golf & Estate Manager and Estate team in providing an effective service in all aspects of golf course and estate management for the benefit of the membership and hotel customers., The following are specific responsibilities and contributions critical to the successful performance of the position: Safety and Security

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Ensure safe working practices are carried out with regards to Covid-19 protocol i.e increased hygiene & sanitation practices and to effectively record all protocol
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Maintain awareness of undesirable persons on property premises.
Policies and Procedures
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Perform other reasonable job duties as requested by Supervisors.
Guest Relations
• Address guests' service needs in a professional, positive, and timely manner.
Communication
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Communicating information to staff, management and golfers.
• Briefing Teams
• Allocating work and supervising the greenkeeping staff
Assists Management
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Collaborate with management to formally recognize hourly employees' performance contributions. Working with Others
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Physical Tasks
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down a ladder.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Removal of snow and maintenance of ice management (if applicable).
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Property Grounds Maintenance
• Monitor property grounds to ensure a pleasant appearance.
• Conduct inventory of tools, equipment, or materials to ensure that sufficient supplies are available, and items are in usable condition.
• Maintain the appearance of fountains, planters, or other grounds features by cleaning, replacing or making repairs.
• Monitor weather conditions and seek shelter in the event of severe weather, such as a lightning storm.
• Survey, collect and record data on the golf course environment
• Report on the condition of the golf course environment
• Promote good environmental practice Supervising construction/renovation projects Estimating resource requirements and programme work Supervising turf maintenance Planning and ensuring the maintenance of a golf course in accordance with the golf course policy document Maintain drainage systems Planning and managing the control of weeds, pests and disease Prepare, establish and maintain grass swards
Landscaping Equipment Operation and Maintenance
• Perform pre-operation equipment safety check when using any mower or other equipment.
• Report defective equipment to manager/supervisor.
• Rinse sprayer tanks thoroughly after applying chemicals.
• Operate tractors, trucks, or utility vehicles to transport equipment and supplies.
• Wash, clean, and re-fuel all equipment (e.g., tractors, mowers) after use.
Landscaping
• Maintain trees and shrubs by trimming and pruning using appropriate equipment (e.g., hand shears, loppers, hand saw).
• Mix, prepare, and apply chemical solutions (e.g., insecticides, herbicides, fungicides) in order to control pests, weeds, or plant disease using a sprayer or spreader.
Irrigation
• Install, maintain, and operate irrigation systems to ensure that grounds are adequately watered. CRITICAL
  
  Previous experience working within a golf course or similar environment preferred Skills and Knowledge
• Strong Communication skills (Verbal, listening, writing)
• Initiative and innovative
• Pro-active and reliable
• Able to work alone and within a team
• NVQ L3 or above in turfgrass management
• Pa1,2,6 spraying certificates
Education or Certification
• Good level of English essential
• UK Driver's License
  
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.