We're looking for a proactive and people-focused Senior Facilities Manager (SFM) to lead a team of Facilities Managers and ensure the delivery of exceptional operational services across a portfolio of managed properties. This is a key leadership role that combines team development, operational excellence, and customer satisfaction to support The Crown Estate's strategic goals, including our commitment to sustainability and safety.,

• Lead and develop a team of Facilities Managers, ensuring they are supported, trained, and empowered to deliver high standards of service.
• Champion a safety-first culture, overseeing compliance, fire safety, and risk management across your portfolio.
• Drive operational excellence, ensuring hard and soft services are delivered to best-in-class standards and aligned with customer expectations.
• Act as a key stakeholder across multiple business units, collaborating with internal teams and external service partners to deliver shared goals.
• Support innovation and continuous improvement, contributing to estate-wide initiatives that enhance customer experience and operational efficiency.
• Manage service partner relationships, attend KPI/SLA reviews, and act as an escalation point for your team.
• Oversee financial performance, including service charge budgeting, purchase orders, and variance reporting.
• Lead incident response and disaster planning, acting as Duty Manager on a rotational basis and supporting health and safety investigations.
• Support The Crown Estate's net zero carbon goals, focusing on building-level sustainability initiatives and contractor compliance., We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
• Flexible working
We value work-life balance highly, therefore we have flexible & hybrid working policies.
• Market leading family friendly policies
We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.Workplace, Culture & Diversity It's our ambition to be an inclusive organisation that reflects our society, one where all feel welcome, able to be themselves and belong. A workplace where you're empowered to be yourself, diverse thinking is encouraged, and a place where you can realise your potential. Urban · The Crown Estate, 1 St James Market


• Extensive facilities management experience (minimum 7 years), ideally in a property or corporate FM environment.
• Strong leadership and line management skills, with experience managing small teams and mentoring others.
• Excellent communication and stakeholder engagement skills, with a customer-first mindset.
• Technical knowledge of mechanical and electrical systems, building services, and contractor management.
• Qualifications including IWFM Level 3 (or equivalent), IOSH Managing Safely, and ideally NEBOSH or Associate RICS/MIWFM.
• A proactive, organised, and results-driven approach, with the ability to manage multiple priorities and drive change.
• A commitment to safety, sustainability, and continuous improvement, aligned with The Crown Estate's values.
  
  As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.