Senior Facilities Manager (Branches), North London & East Anglia

Join us as a Senior Facilities Manager (Branches), North London & East Anglia

• Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives
• Drive efficiency and sustainability by monitoring service costs, supporting energy-saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness
• Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers
• You'll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year
What you'll do As a Senior Facilities Manager (Branches), you'll act as the primary point of contact for all branch-based, property-related activities across a defined geographical portfolio. You'll ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well-maintained, safe, efficient, and compliant workplaces. You'll also support the management of the brand's image and reputation on the high street. In doing so, you'll play a key role in building and maintaining strong working relationships with business stakeholders, internal teams, and external partners and suppliers, fostering collaboration across organisational boundaries and enabling positive outcomes for both customers and the business at branch and local or regional director level. We'll also look to you to analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures. Moreover, you'll ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery. In addition, you'll be:
• Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment
• Serving as the branch's facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders
• Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters
• Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises
  
  We're looking for someone preferably with experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers. To succeed in this role, you'll also need to have the ability to manage stakeholders effectively, supported by excellent communication and customer service skills, alongside strong and sound knowledge of risk and compliance management practices.
In addition, you'll need:
• Experience preferably in delivering a multitude of property and facilities-related activities at a high pace
• Experience delivering successful customer experience and service performance improvement initiatives
• To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4
• To hold an Institution of Occupational Safety and Health (IOSH) certification - if you don't, this can be provided
• A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification