Senior Facilities Manager

This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview:The Senior Facilities Manager (SFM) partners with the Regional Facilities Manager (RFM) to deliver operational excellence across a designated portfolio while developing high-performing facilities teams. This dual-focus role balances
strategic people leadership with hands-on property management to drive client satisfaction, team development, and alignment with JLL's standards.
Reporting StructureReports to: Regional Facilities Manager (RFM)Direct Reports: Facilities Managers within the assigned regionMatrix Relationships: Works collaboratively with Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services teams, Client Financial Services (CFS), and receives guidance from Client FM Leads
Core ResponsibilitiesPeople Leadership & Team DevelopmentWorking in partnership with the RFM, the SFM is responsible for:
Talent ManagementRecruit, onboard, develop, and retain a high-caliber facilities management teamConduct performance management, goal-setting, and year-end assessments in collaboration with the RFM and Client FM LeadsIdentify and nurture key talent through effective career development planning and internal mobility opportunitiesProvide mentorship and day-to-day coaching to designated team members requiring development support
Operational Team ManagementManage property transitions into the portfolio following JLL policies and procedures documented on the PAM Process Hub (Connect site)Oversee TUPE processes for staff transfers in coordination with the RFM and JLL HRAddress employee relations matters and support recruitment activities as neededEnsure team alignment with major functional initiatives and data collection requirements from the IFM (Investor Facilities Management) central teamQuality & StandardsEnsure all team members are appropriately trained, developed, and deployed according to JLL standardsAlign supplier transitions and contract management with JLL Procurement Policy or client-appointed supplier frameworksFacilities & Portfolio ManagementClient Relationship & Service DeliveryServe as the Lead FM representative for designated key clients, taking operational direction from relevant Client FM LeadsOwn and deliver operational KPIs as defined in Property Management Agreements (PMAs) and
client-specific initiativesAct as the primary point of contact for occupiers regarding day-to-day building operations, providing expert advice and guidanceDeliver 'Instinct' (customer experience) operational initiatives in collaboration with service partners
Financial ManagementPrepare and manage service charge budgets, monitoring expenditure against pre-defined cash limitsConduct quarterly variance reporting and service charge reconciliations according to agreed accounting practicesAdminister non-recoverable budgets effectively
Lease & Compliance ManagementUnderstand and apply principal lease terms affecting facilities management and client service obligationsMaintain clarity on common area extents and tenant covenant complianceInform Surveyors of occupier matters influencing valuation, investment considerations, and covenant complianceReport to Surveyors per agreed procedures, keeping the RFM informed on facilities management standards
Procurement & Contractor ManagementProcure supplies and services in accordance with JLL's PAM procurement program, utilizing accredited contractors and framework agreementsImplement JLL purchase ordering systems and ensure value-for-money outcomesMonitor contractor performance against agreed standards and review service contracts regularly
Health, Safety & Risk ManagementEstablish and maintain best-practice health and safety arrangements aligned with JLL's risk management program and RFM guidanceAddress all risks identified in independent Risk Assessments and participate in JLL's audit process and Site Compliance inspectionsMaintain, test, and implement disaster planning procedures for all emergenciesOrganize and coordinate fire evacuation drills and emergency response proceduresIssue permits to work and site regulations for all contractor activities
Asset & Maintenance ManagementEnsure reactive maintenance and day-to-day service requirements are delivered in a timely, cost-effective mannerMaintain comprehensive knowledge of all HVAC, mechanical, and electrical equipment in managed buildingsEnsure maintenance contracts align with O&M manual requirementsCoordinate with building surveyors, architects, and consultants on major works projectsIdentify and arrange minor planned works in collaboration with Surveyors
Environmental & SustainabilityImplement JLL's Socially Responsible Management program including environmental and sustainability policiesMonitor water hygiene, asbestos management, and other environmental compliance requirements
Documentation & AdministrationMaintain proper site records in accordance with best practice standardsDevelop and update occupier handbooks to defined standards for each propertyManage routine correspondence using JLL standard documents and templatesEstablish regular inspection programs aligned with insurance and regulatory requirements
Transaction SupportEnsure property readiness for sale by responding to due diligence enquiries from a facilities perspectiveMonitor vacant/void properties in accordance with client insurance policiesAssist with insurance claims relating to site incidents, managing quotes and works as directed by insurers or loss adjusters
Out-of-Hours ResponsibilityParticipate in JLL's established out-of-hours cover and emergency response procedures
Key CompetenciesProven people leadership and team development capabilitiesStrong client relationship management and service delivery orientationFinancial acumen including budget preparation and variance analysisTechnical knowledge of building systems and facilities operationsHealth and safety expertise and risk management skillsProcurement and contract management experienceExcellent communication and stakeholder management abilitiesProblem-solving and decision-making under pressureLocation: On-site -Birmingham, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights
about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and
providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at #####. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.