Senior EUC Desktop Technician

Nottingham University Hospitals is seeking a helpful, enthusiastic and motivated individual to join a very busy IT support department supporting multiple sites whilst heavily focusing on the two primary bases., In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert
The EUC team is comprised of a number of permanent support staff based at multiple sites whose priority is to provide 2^nd line desktop support to the NUH staff through the call management system.
In addition, the team will provide;
Installs, moves and changes.
On Call provision.
Management of the desktop and printer estate.
Additional technical duties as agreed with the EUC Manager., To troubleshoot and resolve support incidents escalated to the EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident.
To participate and contribute to desktop/network surveys in order to facilitate installations and moves, ensuring the data cabling infrastructure is secure and follows all Digital Services infrastructure standards.
To provide EUC technicians with technical leadership direction and advice when required, helping with the training needs of the team and individuals.
To act as a project lead for projects within the EUC teams' remit.
To work closely with users, colleagues and third party suppliers in identifying, investigating and resolving complex problems with live systems.
To contribute to the "problem process" and to assist in the escalation of such to 3^rd line support teams ensuring they are regularly reported on for progress.
To ensure that all work carried out by the EUC team complies with appropriate local, national and/or internationally recognised standards.
To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team.
To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and system management tools and keep abreast of NHS IT guidelines, following those policies including IT security and data protection.
When required, ensure documents (knowledge base) and call flows have been implemented within the Call Management System in order to assist teams in troubleshooting.
Identify trends and issues of concern in order to suggest service improvements and in turn implement these with the Technical Support manager to improve the service.
Contribute to the business continuity and disaster recovery plan for the Technical Operations team.
To ensure when on call you are available to respond effectively and efficiently.
Ensure 'business as usual' services are maintained 24/7 - protecting the 'live' environment.
To keep adequate peripheral/network spares, routinely running stock takes, and escalating of any low stock.
Deputise for EUC Team Leader as required.
To undertake any other duties that may reasonably be required.

Working within a thriving team and reporting to the EUC Manager, you will have previous experience of working within an IT support environment similar to our organisation and ideally hold one or more IT-based qualification.
Applications from candidates who have experience but do not possess knowledge would be welcome and if successful at interview the role will be offered at Band 4 with progression to Band 5 on full completion of competencies and training.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in Information, knowledge management, computing and telecommunications. Many of those services incorporate large multi-user systems which are interfaced together., Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
+ Stay in full-time education, for example at a college
+ Start an Apprenticeship
+ Spend 20 hours of more a week working or volunteering, while in part-time education or training

Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
+ Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
+ Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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