Senior Engineer - Green Flag Patrol

Senior Engineer - Green Flag Patrol Salary: £40K - could go up to £43K This is a great job for someone who... Has strong automotive diagnostic experience and enjoys solving complex vehicle problems. You might be a roadside technician, master technician, or automotive specialist who thrives on helping others find solutions. If you enjoy sharing your expertise, supporting colleagues, and making a real difference to customers when they need us most, this could be the perfect next step. A bit about the job Our Automotive Technical Support team helps customers get back on the road quickly by providing expert vehicle diagnostics and advice. You'll support Green Flag patrols, roadside technicians and contact centre colleagues with complex vehicle issues, helping increase roadside repair rates and reduce unnecessary recoveries. Working as part of our technical specialist team, you'll use your expertise to diagnose faults, validate technical information, and support customer outcomes. You'll
also play an important role in developing technical knowledge across the wider business through coaching, training, and technical guidance. As part of a 24/7 operation, you'll help deliver a smooth and reliable service for customers and colleagues whenever support is needed What you'll be doing Support the Green Flag Phone Fix service by providing remote vehicle diagnostics and technical advice to customers, patrols and contact centre colleagues. Act as the first point of contact for Green Flag patrols and roadside technicians who need expert technical support. Use your automotive knowledge to diagnose vehicle faults, improve roadside repair rates and help keep customers moving. Review and validate technical information to make sure colleagues have access to accurate and reliable guidance. Support customer complaint resolution and help develop technical knowledge through coaching, training and technical expertise. Build strong relationships across Green Flag and the wider Rescue operation
while ensuring compliance with risk, governance, health and safety requirements. Skills and experience we're looking for Strong automotive diagnostic and fault-finding experience across a range of vehicle types. Excellent technical knowledge and the ability to explain complex information in a simple and practical way. Experience supporting vehicle repairs and resolving technical issues. Confidence making decisions and working independently in a fast-paced environment. Strong communication and relationship-building skills, with a focus on delivering great customer outcomes. Nice to have Qualification in NVQ level 3 in light vehicle maintenance and repair (preferred but not essential) Experience in roadside assistance, recovery or rescue operations. Knowledge of hybrid and electric vehicle technologies. Experience coaching, mentoring or delivering technical training. Experience supporting contact centre or remote diagnostic operations. Why join us? You'll be part of a team that helps